Mercure Brisbane King George Square 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 4,237 أراء

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

الوصف

خدمات الفندق الإضافية

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

الإقامات المتوفرة لدينا

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موقع الفندق

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

نظام تحديد المواقع العالمي (GPS):-27.4683, 153.02308

الهاتف
فاكس +61 7 3229 9618

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  4,237 أراء

تقييم TripAdvisor  4.0/5  1,405 أراء

VERY tired rooms let this hotel down

ملاحظة Tripadvisor 2.0/5

David R المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

On the upside it’s a good location and rooms have a nice view. However, the hotel rooms are in dire need of renovation. For example, fascia peeling off bed headboard, enamel chips off bath leaving rusty metal exposed (NEVER seen this before in a 4star hotel), one of the usb charging sockets not working next to bed, sink cracked and poorly repaired, bathroom window frame has flaking paint which they have attempted to hide with a louvre blind. It’s got a real feel of the 1980s about it. Communal carpets on the floors are dirty and old. I could go on…. Really poor in my opinion. Rooms are NOT up to standard.

Tired and Undertraffed

ملاحظة Tripadvisor 1.0/5

claireo706 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Tired and understaffed ! Check in - an Enormous queue and wait to check in Room - Tired, grubby windows, air conditioning that smelt musty and moth - YES Moths on every wall and ceiling Room service ? - Terrible room ‘service’ Staff tried, but ….. I will never stay here again !

Dear claireo706, We sincerely apologize for the disappointing experience you had during your recent stay at Mercure Brisbane King George Square. Your feedback is deeply concerning, and we regret that we fell short of meeting your expectations in several areas. We understand the importance of a smooth check-in process, and we apologize for any inconvenience caused by the long queue and wait time. Additionally, we apologize for the condition of your room, including the tired appearance, windows, and issues with the air conditioning. The presence of moths is unacceptable, and we will address this matter immediately to ensure it does not happen again in the future. Furthermore, we regret that you found the room service experience to be subpar. Providing prompt and efficient service to our guests is essential, and we apologize for any shortcomings in this regard. Please know that your feedback has been taken seriously, and we will be reviewing these issues with our team to make necessary improvements. We understand your decision not to stay with us again, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Not up to standard by any means

ملاحظة Tripadvisor 1.0/5

Traveller80133 تقييم TripAdvisor المعتمد

Room smelt mouldy making me feel sick and with a headache. Rang reception and no rooms are available. They were going to send up someone to fix the air conditioner, not sure why since the air cond was working but the room smelt mouldy. Mould in shower, on door, tiles in bathroom not clean. Never again.

Dear Traveller80133, We sincerely apologize for the subpar experience you encountered during your recent stay with us. It is distressing to hear about the issues you faced, including the unpleasant odor in your room, the presence of mold, and the cleanliness concerns in the bathroom. Please rest assured that your feedback has been taken seriously, and we will be investigating the root causes of these issues with our housekeeping and maintenance teams to ensure that immediate action is taken to address and rectify them. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret falling short of meeting your expectations in this regard. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. Should you reconsider staying with us again, please don't hesitate to contact us directly so we can ensure a much improved and satisfactory experience for you. Once again, please accept our sincerest apologies for the inconvenience caused, and we appreciate your valuable feedback. Warm regards, Roshit Manmohan Front Office Manager

Terrible Rooms and experience for an Accor Hotel

ملاحظة Tripadvisor 2.0/5

Daryl S تقييم TripAdvisor المعتمد

Room dated. Shower cubicle had mould. We had to request for 2 extra pillows as the ones supplied were flat. Room serviced but housekeeping forgot to replenish milk and coffee. On check in a $100 deposit taken off my credit card. I had to call the hotel three days after our check out to see how long they were going to hold my money. Told three to four working days depending on my bank. Not Good Enough!!!! Will not be staying there ever again.

Dear 892daryls, Thank you for taking the time to share your experience with us, although we are deeply disappointed to learn that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the condition of your room, including the dated furnishings, the presence of mould in the shower, and the lack of attention to detail from our housekeeping team. Providing clean and comfortable accommodations is paramount to us, and we regret that we fell short in this instance. Additionally, we apologize for any inconvenience caused by the delay in releasing the deposit hold on your credit card. We understand the frustration this may have caused, and we will review our procedures to ensure a smoother and more efficient process in the future. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services and facilities. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

Good Location

ملاحظة Tripadvisor 4.0/5

AdhiDogel العائلات - تقييم TripAdvisor المعتمد

Stay for 3 nights, got a room in a corner with view of Brisbane City Hall Clock and the church. Location is superb… near central station and shoping area. Bed linen clean, bath amenties also good. But its looks like the AC in my room doesnt work properly. Can not change the temperatur, tho room feel a little bit hot. Also the TV some times doesnt work. The housekeeping should check those things everytime they cleaning the room.

Dear AdhiDogel, Thank you for taking the time to share your feedback with us following your recent stay. We're delighted to hear that you enjoyed the superb location of our hotel, as well as the cleanliness of the bed linen and the quality of the bath amenities provided. However, we apologize for any inconvenience caused by the issues with the air conditioning and the TV in your room. Ensuring that all of our facilities are in proper working order is important to us, and we regret that we fell short in this regard. Please rest assured that we will address these maintenance issues promptly with our housekeeping and maintenance teams to ensure that they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Brisbane

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.